Shipping time usually takes 2 to 3 weeks from the date of your order, but can even be earlier, as fast as 5 days depending on your location!
How long is the shipping?
Shipping time usually takes 2 to 3 weeks from the date of your order, but can even be earlier, as fast as 5 days depending on your location!
How do i track my order?
Make sure to save the tracking order provided for you once your order has been processed. You can check your order tracking HERE.
Do I have to pay duties and taxes
We are required by law to state the full value of your order for customs purposes; however most of our customers have reported having no issues with parcels being stuck at Customs. We are not fully in control over these charges and cannot determine how much they would be if applicable, since customs policies may change from country to country
Just in case, you may contact your local customs office for any clarification. You still may be subjected to duties and taxes at the Customs in the event your parcel is being withheld there. Do let us know via hello@peaus.com should you come across this situation, and we'll assist you as much as we can!
How do I buy from your store?
Shopping with us is meant to be easy! Follow these steps and make your purchases with a few simple steps:
Are there any warranties/ guarantees on the product?
For your protection and peace of mind, we offer a no questions asked return policy of 30 days right after you received your purchase. For more information do kindly read our Return Policy.
When will you be restocking?
We offer products from various participating artisans and merchants so we cannot really say when the items will be back again. Let us know if there are certain products that you want and we'll be more than happy to double check for you!
How do I return my purchase?
We regret that you were not satisfied with your purchase and we hope to make it up to you. You may get in touch with one of our friendly customer representatives for further instructions. Also, please do refer to our Returns Policy page for more information on what can and cannot be returned.
I have more questions. How can I reach you?
Our team of friendly reps are available to help you out 24/7! Just send an email to hello@peaus.com or you can hit us up with a message HERE
Be sure to subscribe to our email list for our special promotions so you can get better deals for the amazing products we have in store!